Chat right now with a customer support representative.Learn the value of regularly resetting your Gateway. Perform an online speed test to test your Internet speed.The distance between your Gateway and a mobile device.Interference from neighboring WiFi networks, especially during peak hours.The number of WiFi devices connected to your network.Large amounts of water (like aquariums and water heaters).īack to top Other Factors that Can Impact WiFi Connectivity.Metal surfaces (including computer cases).To minimize interference with your WiFi signal, place your Gateway away from: Using one WiFi Name and Password for your home network.In an open space, free of obstructions.Elevated (off of the floor) and in an upright position.Learn how to connect an online gaming system to your home WiFi network.īack to top Tips to Improve Your WiFi Connectionįor optimal WiFi coverage and strength, ensure your Gateway is:. Setting up a gaming console (PlayStation/Xbox) or a Smart TV that can't connect to the Internet?.Learn how to prioritize networks by visiting Connecting Your Devices.Accidentally connecting to an Xfinity WiFi hotspot instead of your in-home WiFi network?.When several family members and multiple devices use your WiFi network at the same time, it may affect network performance.Visit View and Change Your WiFi Password.Note: The Troubleshoot a Device feature is not currently available if you have xFi Pods on your account or if you purchased your own approved modem.įor additional details, visit Troubleshooting Your Home WiFi Network with Xfinity xFi. Follow the prompts to determine what the problem may be and how to fix it.Scroll down and select Troubleshoot Device.Select the specific device having issues.Log in to xFi through the Xfinity app or website.Note: Alternately, if your Internet isn't working, you can perform troubleshooting using the Xfinity My Account app. If you're having connection problems with a specific mobile device, the best way to troubleshoot is with Xfinity xFi. The section above focuses on solving network-level issues. If there's an area in your home with limited or no Internet connectivity, consider adding xFi Pods to extend WiFi coverage.īack to top Troubleshoot Connectivity Affecting Individual Devices.Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).This method, known as powercycling or rebooting, can fix many connection problems. Unplug your equipment, wait one minute, and then plug it back in.Confirm the equipment cables are plugged in and the coaxial cable has been tightened as much as possible using your fingers to both the wall outlet and your equipment.Check for local outages using the Xfinity Status Center Outage Map.Check several apps or websites to make certain the connection issue is not specific to one in particular.If the issue is affecting multiple mobile devices, perform the following steps: Your home Internet will be offline during this process.īack to top Troubleshoot Internet and Network Issues Select your modem, and then press Restart this device.Scroll down and select the Internet tile.Open the Xfinity My Account app (available for Apple & Android).Your home Internet will be offline during this process.īack to top Troubleshoot Internet through the Xfinity My Account app Select Start Troubleshooting to begin your modem restart.Go to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password).Help me connect to the network for the first time.Help me troubleshoot issues affecting individual devices.Help me troubleshoot overall network connectivity.Help me troubleshoot through the Xfinity My Account app.Help me troubleshoot through My Account.If the Gateway/modem restart process does not solve your issue, try one of the following sections: You can also quickly reset your modem using the Xfinity My Account app or the Xfinity app (download our Xfinity apps). Note: If you purchased your own approved modem, press the equipment’s restart button. If our system detects an issue that can't be fixed through online troubleshooting, you'll have the option to schedule an appointment with one of our technicians. Try this first: Performing a restart of your Xfinity Gateway is the most common way to fix Internet-related issues. Xfinity Internet and WiFi Connection Troubleshooting – Xfinity Xfinity Internet and WiFi Connection Troubleshooting Find out how to fix common issues with your Internet and WiFi connection.īefore you begin troubleshooting your WiFi connection, confirm your device is connected to your in-home WiFi network and not the Xfinity WiFi Hotspot.
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